Additionally, my experience as a Barista at Gourmet Latte has equipped me with strong leadership skills, the ability to handle unforeseen circumstances with professionalism, and effective communication skills in a fast-paced environment. I have also demonstrated proficiency in handling cash, completing inventory counts, and training new employees. I pride myself on my ability to multitask, make smart and timely decisions with limited guidance, and work collaboratively with a diverse group of team members to achieve common goals. I am highly self-motivated and thrive in a fast-paced environment where I can utilize my strong initiative and problem-solving skills to drive results.

In my recent role as a Leasing Agent at Bellwether Housing, I gained valuable experience reviewing and processing tax credit certification paperwork and familiarity with compliance procedures. I honed my abilities in conducting housing applications with prospective residents, identifying which specific Tax Credit forms were needed and obtaining third party verification. On a daily basis, I gathered and organized paperwork, identified errors and discrepancies, sent files to compliance for review and addressed corrections as necessary. I utilized my excellent customer service aptitude to create a welcoming environment for prospects, applicants and residents, ensuring fair and equitable application of all applicant and resident relations processes. I am excellent at following instructions and performing work efficiently, exercising strong attention to detail, effective problem-solving, and maintaining a high degree of confidentiality relative to work performed. 

I possess a strong understanding of Section 42 Tax Credit (LIHTC) and HUD Section 8 program regulations, Landlord/Tenant Law, and WSHFC Tax Credit occupancy and compliance regulations. I am also comfortable using property management software including Yardi Voyager and managing a leasing inbox and calendar through Outlook. Combined with my strong attention to detail–which was praised by several Compliance Specialists at my previous company–and exceptional communication skills, this experience equipped me with the knowledge and skills necessary to effectively perform the responsibilities of any administrative, leasing, or compliance position.

I have worked in high-volume customer service roles since 2019, which have required effective communication with people of all backgrounds, as well as following instructions, working under supervision, and problem-solving in a fast-paced environment. My experience as a supervisor has taught me how to calmly and effectively handle conflict, and has significantly improved my skills as a leader. I am comfortable delegating tasks and roles, exercising discretion in ambiguous situations, and making sure store operations run smoothly and that customer and coworker requests are promptly met. I also ask for feedback from coworkers, which I use to improve both my own performance and the work environment as a whole. My experience as a supervisor as well as an accounting assistant required meticulous data entry, which I not only excelled at but enjoyed. The most important aspect of my job is looking out for others and I aspire to continue doing so in every job position I acquire.

During my college career, I was President of the university’s LGBTQ+ club, Haven, for two years. This was the beginning of my experience as a leader in activism and it showed me that I am both capable of and excited about advocating for and improving the lives of historically marginalized individuals. As the club’s President, I worked with co-leaders to plan weekly in-person or virtual meetings, sent emails to over 100 club members and participated in campus activism—including attending a sit-in and writing a letter in protest of the school’s discriminatory statement on human sexuality. I communicated both via email and in person with co-leaders, club members, faculty advisors and the organization in charge of club continuance. This position also allowed me to develop skills in marketing and advertising, as I promoted meetings, designed and delivered presentations with appealing visuals, and organized events. I also worked with the club’s Publicist on social media marketing and designed and controlled the club website. Public speaking was another prominent part of this position and I was able to do so in a way that was both effective and entertaining. Most importantly, I cultivated an environment that provided education, acceptance, resources and support for individuals of all backgrounds. Of all my roles in a work or school-related setting, this is the one about which I have been the most passionate. I aspire to continue this work in my professional career. 

I have a Bachelor of Arts in Philosophy from Seattle Pacific University; this field of study sharpened my skills as a writer, communicator, and problem-solver, and I was able to teach these to others as a teacher’s assistant. I also have a minor in psychology, which has increased my compassion and understanding for others and has inspired me to become proactive in seeking supportive resources for people in the mental health community. I have also had a writing professor use my final paper as an example for future students.

I graduated summa cum laude and was granted the Trustees’ Scholarship Award—the highest academic scholarship given by my university. While earning my BA in philosophy, I took additional courses in logic, psychology, writing, law, criminal justice, chemistry, math and statistics. I received an A in all of these classes and graduated with a GPA of 3.94. I was also a Teacher’s Assistant in Beginning Logic, President of Haven (LGBTQ+ Club), Captain of Dance Team, and the Arnett Hall Social Justice Director.